At FASAK SQUAD, we are committed to delivering premium digital agency services (including video editing, thumbnail design, web development, app development, and SEO optimization) that align with your requirements. Because our services require direct allocation of creative talent and upfront development scheduling, we maintain a clear policy regarding refunds and project cancellations.
CRITICAL NOTICE REGARDING COMPLETED PAYMENTS:Once a kickoff payment or invoice is completed, work processes and project resource assignments begin immediately. Under no circumstances can a 100% refund be issued once payment is completed and work has commenced.
1. Non-Refundability of Deposits & Kickoff Payments
Initial deposits and approved quote kickoff payments are collected to lock in creator slots and initiate strategy, wireframing, or scripting. Once a client completes a payment via our integrated Cashfree Payment Gateway (or offline wire transfers), that transaction is considered final.
- Work Commencement: Project work begins within hours of payment confirmation. Therefore, refunds are not possible once task pipelines are activated.
- Slot Reservation: Creators and developers are reserved exclusively for your project, preventing us from taking other client briefs.
2. Partial & Prorated Refund Policy
If a project is canceled or terminated mid-way by mutual written agreement between the client and FASAK SQUAD management, a partial refund may be considered under the following conditions:
- Time & Labor Calculations: Any partial refund will be calculated strictly based on the hours of creative labor expended, draft revisions compiled, and code repositories established up to the date of formal cancellation.
- Asset Valuation: We will evaluate the percentage of deliverables completed (e.g., A-roll rough cuts, Figma mockups, or database configurations). The value of completed phases is non-refundable.
- Administrative Fee: A standard 15% administrative and transaction processing fee will be deducted from any approved partial refund.
3. Final Handover & Delivery
Once project files are formally transferred to the client—including final high-resolution renders, Figma file ownership, source code repositories, domain configurations, or active database keys—the project is deemed complete.Absolutely no refunds or chargebacks can be processed after final asset handover.
4. Revisions & Satisfaction Guarantee
To ensure you are fully satisfied with our deliverables, every approved project quote includes dedicated revision cycles:
- Video Editing & Graphic Design: Up to three (3) rounds of revisions are included within the standard scope to tweak pacing, graphics, fonts, or coloring.
- Web & App Development: Staging site bugs and QA feedback loops are handled comprehensively during the designated QA testing phase before final transfer.
- Out-of-Scope Requests: Revisions that deviate significantly from the approved brief submitted in the client portal will require a custom scope amendment and additional quote estimation.
5. Contacting Billing Support
If you have any questions regarding your invoice, transaction status, or wish to discuss a project transition, please connect directly with our billing and management team: